Privacy Policy

Who we are

Everblast Experience (“we”, “us”, “our”) is an event entertainment company based in Montreal, Quebec. This policy explains how we collect, use, share and protect personal information when you visit everblastexperience.com, contact us, book an event, or apply to join our team.

We handle personal information in accordance with Quebec’s Act respecting the protection of personal information in the private sector (including the amendments made by Law 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Person in charge of personal information

Our person in charge of the protection of personal information is our Co-Owner. You can reach them at info@everblastmtl.com or 514-333-8326.

Information we collect

• Contact and booking details: your name, email, phone number, organization, event date, location, group size, the experiences you are interested in, and anything you write in our forms.

• Job applications: the information and documents you send us when applying.

• Feedback: ratings and comments you share after an event.

• Payments: payments are processed by our payment providers. We do not store full card numbers.

• Website usage: with your consent, technical information such as your IP address, browser, device and the pages you visit, collected through cookies (see Cookies below).

How we use your information

• Respond to your questions and prepare quotes.

• Plan, staff and deliver your event, and send booking confirmations and event-related emails.

• Review job applications.

• Ask for feedback and improve our services and website.

• With your consent, send news and offers. You can unsubscribe at any time.

• Meet our legal, tax and accounting obligations.

Consent

We collect and use your personal information with your consent, or as permitted by law. You can withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

Sharing your information

We do not sell your personal information. We share it only with service providers that help us run our business, such as Wix (website, forms and email), Google (analytics and advertising measurement), payment processors, and the team members and partners who deliver your event. They may only use it to provide services to us.

Some of these providers store information outside Quebec, including in the United States. Before transferring information, we assess the protection it will receive and use contractual safeguards. We may also disclose information when required by law.

Cookies

We use essential cookies that the website needs to work. With your consent, we also use analytics and marketing cookies (for example Google Analytics and Google Ads through Google Tag Manager) to understand how the site is used and measure our advertising.

When you first visit, our cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time through the cookie settings link on our site, and you can also block cookies in your browser settings.

How long we keep it

We keep personal information only as long as needed for the purposes above. Booking and billing records are kept for the period required by tax and accounting laws. Job applications are kept for up to 12 months unless you join our team. After that, information is securely destroyed or anonymized.

How we protect it

We use reasonable administrative, technical and physical safeguards, and limit access to people who need it to do their work. If a confidentiality incident presents a risk of serious injury, we will notify the Commission d’accès à l’information and the people affected, as required by law.

Your rights

You have the right to access the personal information we hold about you, to have it corrected, to withdraw your consent, to ask us to stop sharing it or to de-index it where applicable, and to receive it in a commonly used technological format. To make a request, email info@everblastmtl.com. We respond within 30 days.

If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).

Children

Our events are booked by adults, schools, camps and organizations. We do not knowingly collect personal information directly from children under 14 without the consent of a parent or guardian.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

Everblast Experience, Montreal, Quebec
Email: info@everblastmtl.com
Phone: 514-333-8326